Your pottery will be double checked to make sure that nothing is broken before it goes out the door to you. Once it is out of our studio, breakage and damage to the pottery is not covered by Angelo's. We will not replace pieces that are broken outside of our care. We will not replace pieces that have mixed media paints (both acrylic and ceramic) on them. I understand that we cannot fire acrylic paint. Pieces that are damaged while being processed by our team are refunded, replaced, or refired.